Shipping Policy

Thank you for shopping with Pretty Mater.

Order Processing

All orders are processed only after full payment has been successfully received. Order preparation and production will begin once payment confirmation is completed.

For customized products, the production and delivery timeline will be shared after the design, specifications, and measurements are finalized and approved by the customer.

Delivery Timeline

Delivery timelines may vary depending on the product type, customization requirements, and shipping destination. Most orders are delivered within 8 to 14 days. 

While we strive to deliver all orders within the committed timeframe, occasional delays may occur due to fabric availability, logistics issues, natural events, or other unforeseen circumstances. In such cases, customers will be informed promptly.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Delivery Address

Customers are responsible for providing accurate and complete shipping information. We shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

Tracking Information

Where available, tracking details will be shared with customers once the order has been dispatched.

Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the shipment, additional shipping charges may apply for re-dispatching the order.

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs and order details. We will review the issue and provide an appropriate resolution.